Maintaining customers network through on-site service or remote management is our core competency. A lot many companies cannot afford to have a full-time IT staff on the payroll. In this case we offer a proactive maintenance agreement. On a weekly or i-weekly basis, a network engineer or a technician will come out or use remote administration to checkup on the network resources. They will check the network, servers, workstations, data backups, etc. Our IT staff will work with your users to help with any problems that they may come across. Should they observe a bottleneck or a more efficient way of configuring thee network, they will make suggestions on how to modify it.
Documentation regarding the various aspects of the network will always be kept updated. Here is a list of some of the things that are documented:
- Network hardware and protocols
- Hardware components of servers.
- Special software configurations.
- List of users, groups and permissions.
There are many other advantages of a maintenance contract, as you can see from the further list below.
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